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The Norwegian Consumer Commission (NCC) has filed a formal complaint against Valve, Sony, Nintendo, and EA for breach of EU consumer law regarding the right of withdrawal.
Europe’s consumer legislation offers customers a 14-day window following any purchase, to change their mind and receive a refund on return. The complaint states that the four companies are in breach of the legislation, saying that Nintendo « is in breach of the right of withdrawal by not accepting cancellations of pre-orders before the launch date, » while EA, Valve, and Sony « are in breach of the right of withdrawal by not getting express consent from the consumer and his acknowledgement that he thereby loses his right of withdrawal ».
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